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Frequently Asked Questions
If you couldn't find what you are looking for, Reach us
How can I track my order?
Please click the link on the email we sent with order confirmation.
What will be the delivery time of my order?
If the product was Ex-stock while you confirm the payment, the consignment will ship out within 48 hrs. Products not Ex-stock please check the delivery time indicated.
Can I reserve the products till I complete the payment?
You can add the products to cart, but we serve on a first-come, first-serve basis.
Can I cancel my order?
Yes, but before it ships out from the warehouse. Please call 0773237926 to check the delivery status.
How can I get a refund for the cancelled order?
You can buy another product for that amount.
Can I change the product I ordered?
Yes, but you need to inform the warehouse before it ships out. You need to send a written request to change the item.
Can I change the quantity of my order?
Yes, but you have to inform the warehouse before the order ships out by written email.
How can I get the invoice copy for my order?
The invoice and the delivery note will be handed over with the goods.